Implementing our COVID safe practices

Closer Care is closely monitoring the COVID-19 situation as it unfolds and is implementing safety measures to prevent outbreaks among our participants and employees.


We all have a responsibility and role in keeping ourselves, our loved ones, participants, and communities safe. It is important that all staff and participants continue monitoring close and casual case locations in NSW daily, and anyone who has attended these sites or experiencing the mildest of symptoms is required to get tested immediately and self-isolate until they have their test results. In the event that a staff member is required to self-isolate, we offer our clients an alternative worker or phone support service as a way of checking in to see how they are carrying out their day without the worker.

Wearing masks at all times 

All Closer Care employees are required to wear a surgical face mask on shifts. Participants are also slowly strongly encouraged to wear a mask throughout the duration of their support in line with the latest public health order.

Washing hands 

Staff and participants are required to wash their hands frequently on shift. All staff carry sanitizer on shift and offer it to their client after coming back from shopping, after touching surfaces and before going back inside their home. 

Social distancing  

Closer Care staff comply with social distancing while on shift with a client. Keeping 1.5 metres away from one another whenever possible in their home and in the community.


COVID testing 

We advise all employees and our participants to check the official current COVID-19 case locations on the NSW government website every day before beginning a support service. If staff or participants have attended any of the hotspots during the listed hours, they are to get tested immediately. We are complying with the requirement for disability workers living in those LGA areas to participate in the required COVID surveillance testing in line with the latest NSW health advice.



We encourage all staff and clients to get vaccinated. There is a COVID vaccination hub in Burwood for use by NDIS participants and their support staff/carers.


For more information please visit;

Or contact the National Coronavirus Hotline on 1800 020 080