About Us
Closer Care is a trusted registered NDIS and In-Home Aged Care provider committed to delivering high-quality support and maintaining strong safety standards.
Closer Care provides flexible, client-focused support designed around your individual goals. As a result, you have greater choice and access to the disability supports and In-Home Aged Care services that suit your needs.
What are the benefits of joining Closer Care?
Our friendly, compassionate team takes the time to understand you, your goals and what matters most to you. We go beyond everyday care to build meaningful, lasting relationships.We provide holistic support at home, in our centre in Gladesville and help you connect with your local community. Working closely with you and your loved ones, we support greater independence, social connection and a better quality of life. Our name reflects our belief that closer connections lead to better support. With compassion, empathy, understanding and consideration, we help you make your own choices and enjoy everyday life in a way that feels right for you.
Closer Care provides compassionate mental health and psychosocial support services. If you are living with mental health challenges and need additional support, our team will work with you to understand your individual needs and goals. Together, we can help you build greater independence, strengthen everyday skills and connect with your community.
People living with mental health challenges can sometimes feel disconnected from their community. At Closer Care, we support people with psychosocial disability to build confidence, explore their interests and develop meaningful connections.
Our experienced psychosocial support workers provide practical and compassionate support based on each participant’s individual needs and goals. This may include companionship, building daily routines, developing life skills and increasing social and community participation.
Our approach to psychosocial support focuses on recovery, independence and everyday wellbeing. Rather than providing clinical treatment, our support workers assist participants with practical aspects of daily life. As a result, participants can work towards their goals while building greater confidence and connection within their community.
Most importantly, we take the time to understand each person as an individual. We work alongside our participants to provide mental health support that encourages choice, independence and meaningful participation in everyday life.
– Brene Brown, Rising strong
Closer Care Values
Connection
At Closer Care, we believe genuine connection is at the heart of quality disability support. We take the time to understand each person, their interests and what matters to them. By building strong relationships, we can provide personalised support that encourages confidence, social connection and meaningful participation in everyday life.
Compassion
At Closer Care, we bring empathy and kindness to every interaction. Our goal is to create a welcoming environment where participants feel valued, understood and supported. We listen to each person and respect their individual needs, choices and goals. Through a compassionate and participant-centred approach, we support people to feel confident and empowered throughout their journey.
Client-centered
At Closer Care, we put each person at the centre of their support. We tailor our services to each participant’s individual needs, preferences and goals. This client-centred approach allows us to provide personalised support while respecting each person’s choices and independence.
Collaboration
Collaboration is at the heart of Closer Care. We value open and honest communication between our team, participants and their support networks. By working together and sharing information clearly, we can better understand each person’s needs and provide coordinated, holistic support.
Continuous Improvement
Closer Care is committed to continuous improvement and accountability. We continue to learn, reflect and adapt so we can strengthen the quality of our support. By taking responsibility for our service delivery and keeping up with industry developments, we can improve our practices and respond to the changing needs of the people we support.
Capacity Building
At Closer Care, we believe capacity building can support meaningful and sustainable outcomes. We go beyond everyday support by helping participants develop skills, build confidence and work towards greater independence. By focusing on each person’s strengths and individual goals, we support participants to navigate everyday life with greater confidence, resilience and choice.
Alineh Agon
Founder, Director, Placement Supervisor
Bachelor of Arts – Psychology
Master of Counselling
While studying psychology and working as a disability support worker, Alineh Agon saw an opportunity to create meaningful change within the disability sector. She recognised that quality support needed to go beyond practical assistance. Genuine connection, belonging and consistent support were equally important in helping people work towards their goals.
In July 2019, Alineh founded Closer Care with a clear vision: to put people at the centre of their support. She believed that actively listening to participants and understanding their individual needs could create a meaningful and lasting impact.
This philosophy continues to shape Closer Care today. The team focuses on recognising each person’s strengths, supporting their independence and helping them build the skills and confidence to pursue their goals.
Alineh also places a strong emphasis on the wellbeing of the Closer Care team. She believes that people are the organisation’s greatest asset. Therefore, creating a positive and supportive workplace is an important part of the way Closer Care operates. When team members feel valued and supported, they are better equipped to provide compassionate and consistent support to participants.
Under Alineh’s leadership, Closer Care has continued to grow while remaining focused on the values it was founded on: genuine connection, compassion and person-centred support.
Jessica Morrow
Director of Client Services and Operations
Jessica Morrow has been an integral part of Closer Care since September 2023, bringing over seven years of experience in Support Coordination and more than five years in client case management and rostering. Previously leading Client Relations, Jessica now oversees daily operations, systems, compliance and team development, ensuring the organisation continues to deliver meaningful, person-centred support.
At the heart of Jessica’s passion for the disability sector is a deep belief that everyone deserves to be seen, heard and given a second chance in life. She understands that life doesn’t always unfold as planned and that sometimes, all a person needs is someone who believes in them, stands beside them and helps them see the possibilities beyond their circumstances. A passionate advocate, Jessica believes no one should be defined by their challenges or their past, but rather given the dignity, support and opportunity to rebuild their confidence, independence and sense of purpose.
A proud mother of five, Jessica is a natural multitasker, logical thinker and passionate problem-solver who thrives on supporting her team and improving the way services are delivered. Affectionately described as “the oil in the Closer Care Engine,” Jessica brings people, processes and systems together with compassion, determination and a genuine belief that everyone deserves someone in their corner.
Shannan Howe
Client Relations Leader
Shannan has worked in the care industry since the age of 17, gaining experience as a Support Worker, in Support Coordination and now as Client Relations Leader at Closer Care.
Originally from Ireland, Shannan brings compassion, a strong sense of community and genuine care for others. She takes pride in bringing these values to her work in Australia, alongside others who share her passion for making a positive difference.
At Closer Care, Shannan works closely with participants, families, support workers and external care and community teams to ensure services are coordinated, personalised and delivered to a high standard. She is passionate about building meaningful relationships, understanding individual needs and ensuring everyone feels heard, valued and supported.
For Shannan, care is more than a career. It’s about making a difference in everyday life and helping people feel empowered, connected and supported to live on their own terms.
Talin Agon
Community Outreach and Marketing
Bachelor of Arts
Master of English Literature
With a background in literature and fine arts, Talin Agon brings creativity, an eye for detail and plenty of heart to her role as Community Outreach and Marketing at Closer Care. She draws on more than 15 years of experience in education, film and theatre, combining her skills in mentoring, storytelling and performance.
Talin is passionate about creating short-form videos and directing performances that engage audiences on Instagram and TikTok. With humour and personality, she captures the people and everyday moments that make Closer Care a welcoming community.
Having also worked as a support worker, Talin understands the importance of listening to people with disabilities and respecting their individual needs and preferences. This experience informs how she communicates Closer Care’s services and shares stories with care and respect.
Alongside her marketing work, Talin helps organise events, connects with practitioners and builds community partnerships. She enjoys bringing people together and helping individuals and families discover opportunities for support, participation and connection.
Outside of work, Talin is a mum of two who enjoys the arts and creative expression. She brings warmth, curiosity and energy to both her personal and professional life.
Heather Dovey
Among the highlights of Heather’s professional experience was her work with Victim Support in the UK, providing sensitive assistance to individuals impacted by violence, trauma and bereavement, including sexual violence and homicide loss.
As a Student Supervisor, Heather is passionate about mentoring and guiding students, encouraging reflective practice, building confidence and supporting the development of their knowledge and practical skills throughout their placement.
Placement at Closer Care
