About Us
Closer Care is a trusted registered NDIS and In-Home Aged Care provider committed to delivering high-quality support and maintaining strong safety standards.
Closer Care provides flexible, client-focused support designed around your individual goals. As a result, you have greater choice and access to the disability supports and In-Home Aged Care services that suit your needs.
What are the benefits of joining Closer Care?
There are many benefits to choosing Closer Care as your registered NDIS provider or In-Home Aged Care Provider. We are committed to high standards of quality and safety while providing access to a wide range of disability supports and services. Participants with NDIA-managed funding can also access our services.
For us, disability support is about more than meeting standards of care. We focus on building meaningful and lasting connections with the people we support. Our friendly and compassionate team takes the time to understand each person, their goals and what matters to them.
We provide holistic support at home and help participants connect with their local community. In addition, we work closely with participants and their loved ones to encourage independence, connection and a better quality of life.
At Closer Care, compassion, empathy and understanding guide the way we provide support. Our name reflects our belief that genuine connection can lead to better support. By getting to know you as an individual, we can support you to make your own choices and enjoy everyday life in a way that feels right for you.
Working in disability support is more than meeting the standards of care. We pride ourselves on going beyond service delivery, and toward building meaningful and long lasting social connections with our participants. Our friendly and compassionate support staff interact closely with each individual to provide holistic support at home and access to their surrounding community. We are driven by a dedication to create and sustain meaningful social connections. With our clients and their loved ones, to lead them to an enriched quality of life.
At Closer Care, we are proud to say, we work with you closely, with compassion, empathy, understanding and consideration, to make your quality of life better than you ever imagined possible. The significance of our title centres on the idea that through a close connection. We can be more effective in supporting you to enjoy your life every day the way you decide.
Closer Care provides compassionate mental health and psychosocial support services. If you are living with mental health challenges and need additional support, our team will work with you to understand your individual needs and goals. Together, we can help you build greater independence, strengthen everyday skills and connect with your community.
People living with mental health challenges can sometimes feel disconnected from their community. At Closer Care, we support people with psychosocial disability to build confidence, explore their interests and develop meaningful connections.
Our experienced psychosocial support workers provide practical and compassionate support based on each participant’s individual needs and goals. This may include companionship, building daily routines, developing life skills and increasing social and community participation.
Our approach to psychosocial support focuses on recovery, independence and everyday wellbeing. Rather than providing clinical treatment, our support workers assist participants with practical aspects of daily life. As a result, participants can work towards their goals while building greater confidence and connection within their community.
Most importantly, we take the time to understand each person as an individual. We work alongside our participants to provide mental health support that encourages choice, independence and meaningful participation in everyday life.
– Brene Brown, Rising strong
Closer Care Values
Connection
At Closer Care, we believe genuine connection is at the heart of quality disability support. We take the time to understand each person, their interests and what matters to them. By building strong relationships, we can provide personalised support that encourages confidence, social connection and meaningful participation in everyday life.
Compassion
At Closer Care, we bring empathy and kindness to every interaction. Our goal is to create a welcoming environment where participants feel valued, understood and supported. We listen to each person and respect their individual needs, choices and goals. Through a compassionate and participant-centred approach, we support people to feel confident and empowered throughout their journey.
Client-centered
At Closer Care, we put each person at the centre of their support. We tailor our services to each participant’s individual needs, preferences and goals. This client-centred approach allows us to provide personalised support while respecting each person’s choices and independence.
Collaboration
Collaboration is at the heart of Closer Care. We value open and honest communication between our team, participants and their support networks. By working together and sharing information clearly, we can better understand each person’s needs and provide coordinated, holistic support.
Continuous Improvement
Closer Care is committed to continuous improvement and accountability. We continue to learn, reflect and adapt so we can strengthen the quality of our support. By taking responsibility for our service delivery and keeping up with industry developments, we can improve our practices and respond to the changing needs of the people we support.
Capacity Building
At Closer Care, we believe capacity building can support meaningful and sustainable outcomes. We go beyond everyday support by helping participants develop skills, build confidence and work towards greater independence. By focusing on each person’s strengths and individual goals, we support participants to navigate everyday life with greater confidence, resilience and choice.
Alineh Agon
Founder and Director
Bachelor of Arts – Psychology
Master of Counselling
While studying psychology and working as a disability support worker, Alineh Agon saw an opportunity to create meaningful change within the disability sector. She recognised that quality support needed to go beyond practical assistance. Genuine connection, belonging and consistent support were equally important in helping people work towards their goals.
In July 2019, Alineh founded Closer Care with a clear vision: to put people at the centre of their support. She believed that actively listening to participants and understanding their individual needs could create a meaningful and lasting impact.
This philosophy continues to shape Closer Care today. The team focuses on recognising each person’s strengths, supporting their independence and helping them build the skills and confidence to pursue their goals.
Alineh also places a strong emphasis on the wellbeing of the Closer Care team. She believes that people are the organisation’s greatest asset. Therefore, creating a positive and supportive workplace is an important part of the way Closer Care operates. When team members feel valued and supported, they are better equipped to provide compassionate and consistent support to participants.
Under Alineh’s leadership, Closer Care has continued to grow while remaining focused on the values it was founded on: genuine connection, compassion and person-centred support.